This is the format of the document you receive after the workflow analysis.

The company and numbers below are made up: they only show what the result looks like.

Workflow analysis

Orders retyped by hand

Food distributor, 8 employees. Orders arrive by email and WhatsApp and someone retypes them into the management system.

The example company, in three numbers
13 hours
a week on entry and fixes
€15,000
a year of working time
1 in 20
orders with an error to redo
Manual Automatic Checked by a person
  1. Order arrives
    Email, WhatsApp, phone
  2. Look up codes
    Each customer names them differently
  3. Retype by hand
    35 orders, 4 minutes each
  4. Fix errors
    Find and redo
  5. Confirm
    Write to the customer

From email to data, in practice

Email received
From: Bar Mario
Order for Thursday

Hi Luca, here is the order for Thursday: 12 kg of cod, 3 cases of peeled tomatoes and 20 litres of extra virgin oil. If the large cod is out, the small cut works too. Thanks!

Mario

Structured order
Customer
Bar Mario
Delivery
Thursday
Cod
12 kg · code 0412
Peeled tomatoes
3 cases · code 0187
Extra virgin oil
20 l · uncertain codeto check

Where the time goes

Order entry11.7 hours / week
Fixing errors1.5 hours / week

Estimate: €25 an hour, 46 weeks a year.

Stays manual

  • • Urgent phone orders
  • • Customers with unusual formats

What we need from you

  • • Read-only access to the system
  • • 20 recent real orders
  • • One contact, 1 hour a week
First step

A trial on one channel (email) and a few customers, then we measure.

Book a 30-minute call